FitSM® Advanced training in Service Planning and Delivery (SPD)

The FitSM® Advanced training in Service Planning and Delivery (SPD) is a training and certification course.

Candidates will be required to follow the training in self-study mode or online at their convenience, considering the 06 to 12-month training and certification deadline.

Pre-recorded videos and materials are made available to the candidate for further training. Candidates will also have access to an examination questionnaire to help them prepare for the exam.

FitSM® is a framework designed to facilitate IT service management (ITSM) and is compatible with the international standard ISO/IEC 20000 and the ITIL® framework. As such, it aims to be pragmatic by offering a version of ITSM capable of handling federated environments. It is based on four key principles: practicality, consistency, sufficiency, and scalability.

This training covers the basic concepts of ITSM, the structure of the FitSM® framework, as well as the key principles and processes it comprises, while also preparing participants for the FitSM® Advanced SPD certification.

Not applicable

This certification is essential for anyone who works with products and services, and will be of particular interest to:

·         Individuals aiming to fulfill the role of consultant or internal/external auditor in the field of IT service management.

·         Individuals who wish to progress to the expert level of the FitSM® qualification and certification program.

·         Understand the Various Aspects of Implementing ITSM.

·         Know the Roles in a Service Management System (SMS).

·         Understand the Processes and Activities for Effective Service Planning and Delivery.

·         Prepare for the FitSM® “Advanced Training in Service Planning and Delivery” (SPD) Certification.

Face-to-face or distance learning.

To be certified at the FitSM® Foundation Level

·         FitSM Foundation wrap-up & ITSM basics

·         General aspects of establishing a service management system

·         Top management commitment & accountability (MCA)

·         Documentation (DOC)

Scope & Stakeholders of IT Service Management (SCS).

·         PDCA Applied to the Service Management System:

Ø  Plan: Service management planning.

Ø  Do: Implementation of service management.

Ø  Check: Monitoring and review.

Ø  Act: Continual improvement.

Roles in a service management system

·         Key Roles in an SMS:

Ø  Cross-functional Roles:

Ø  SMS Manager

Ø  SMS Owner

Ø  Service Owner

·         Process-Level Roles:

Ø  Process Owner

Ø  Process Manager

Ø  Case Owner

Ø  Member of Process Staff

ITSM processes for service planning and delivery (SPD)

·         Service Portfolio Management (SPM)

·         Service Level Management (SLM)

·         Service Reporting Management (SRM)

·         Service Availability and Continuity Management (SACM)

·         Capacity Management (CAPM)

·         Information Security Management (ISM)

·         Customer Relationship Management (CRM)

·         Supplier Relationship Management (SUPPM)

·         Preparation for the FitSM® Advanced SPD certification

·         The exam is taken at the end of the course or later, online

·         30 multiple choice questions, with a duration of 60 minutes.

·         At least 70% correct answers (21 of 30) are required to pass the examination

The exam will be 100% online.

Candidates will be asked to come to 1simple1's premises or take the exam in our accredited exam room, where they will be supervised in real time, or you can take it from your home.

The exam lasts 60 minutes.

Once you have passed the exam, a certificate will be issued if you meet all the requirements for the selected title.

No object.