FitSM® – Expert

The FitSM® – Foundation) is a training and certification course.

Candidates will be required to follow the training in self-study mode or online at their convenience, considering the 06 to 12-month training and certification deadline.

Pre-recorded videos and materials are made available to the candidate for further training. Candidates will also have access to an examination questionnaire to help them prepare for the exam.

FitSM® is a framework designed to facilitate IT service management (ITSM) and is compatible with the international standard ISO/IEC 20000 and the ITIL® framework. As such, it aims to be pragmatic by offering a version of ITSM capable of handling federated environments. It is based on four key principles: practicality, consistency, sufficiency, and scalability.

This training covers the basic concepts of ITSM, the structure of the FitSM® framework, as well as the key principles and processes it comprises, while also preparing participants for the FitSM® Expert certification.

Not applicable

This certification is essential for anyone who works with products and services, and will be of particular interest to:

·         Individuals aiming to fulfill the role of consultant or internal/external auditor in the field of IT service management.

Individuals who wish to progress to the expert level of the FitSM® qualification and certification program.

·         Review key concepts of IT service management (ITSM).

·         Familiarize yourself with ITSM-related standards and frameworks.

·         Understand the organizational context for implementing ITSM.

·         Establish and maintain governance.

·         Apply the Deming Wheel (PDCA) in the context of services and ITSM.

·         Prepare for the FitSM® "Expert in IT Service Management" certification.

Face-to-face or distance learning.

To be certified at the FitSM® Advanced Level (Service Planning and Delivery (SPD) and Service Operations and Control (SOC)).

FitSM Foundation & Advanced wrap-up

ITSM-related frameworks and standards

·         FitSM®

·         ITIL

·         COBIT

·         ISO 9000

·         ISO/IEC 20000

·         ISO/IEC 27000

Understanding the organisational context of managing and delivering services

·         Challenges in providing federated IT services.

·         Defining the scope of service management.

Leadership and governance

·         Ensuring effective policies.

·         Ensuring effective communication.

·         Ensuring IT services create value.

·         Managing risks effectively.

·         Other aspects of governance.

Planning and implementing services and ITSM (PLAN, DO)

·         FitSM® requirements.

·         Creating and maintaining a service management plan.

·         Defining and assigning roles and responsibilities.

·         Training and raising awareness about ITSM.

·         Managing organizational changes.

·         Planning and implementing new or modified services.

Monitoring, reviewing and improving services and ITSM (CHECK, ACT)

·         FitSM® requirements.

·         Compliance, effectiveness, and efficiency.

·         Key performance indicators.

·         Managing an audit program and conducting audits.

·         Assessing skills and maturity.

Preparation for the FitSM® Expert certification

·         The exam is taken at the end of the course or later, online

·         40 multiple choice questions, with a duration of 75 minutes.

·         At least 75% correct answers (30 of 40) are required to pass the examination

The exam will be 100% online.

Candidates will be asked to come to 1simple1's premises or take the exam in our accredited exam room, where they will be supervised in real time, or you can take it from your home.

The exam lasts 75 minutes.

Once you have passed the exam, a certificate will be issued if you meet all the requirements for the selected title.

No object.