FitSM® – Foundation

The FitSM® – Foundation) is a training and certification course.

Candidates will be required to follow the training in self-study mode or online at their convenience, considering the 06 to 12-month training and certification deadline.

Pre-recorded videos and materials are made available to the candidate for further training. Candidates will also have access to an examination questionnaire to help them prepare for the exam.

FitSM® is a framework designed to facilitate IT service management (ITSM) and is compatible with the international standard ISO/IEC 20000 and the ITIL® framework. As such, it aims to be pragmatic by offering a version of ITSM capable of handling federated environments. It is based on four key principles: practicality, consistency, sufficiency, and scalability.

This training covers the basic concepts of ITSM, the structure of the FitSM® framework, as well as the key principles and processes it comprises, while also preparing participants for the FitSM® Foundation certification.

Not applicable

This certification is essential for anyone who works with products and services, and will be of particular interest to:

·         Individuals at the start of their journey in Service Management

·         ITSM Managers and aspiring ITSM Managers

·         Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery

·         Acquire the basic terms and concepts of IT service management. 

·         Understand the purpose and structure of the FitSM® framework and its relationships with other standards/approaches.

·         Comprehend the key principles of FitSM® and the scope of the associated processes.

·         Prepare for the FitSM® Foundation certification.

Face-to-face or distance learning.

No prerequisites are required. However, some initial experience in IT operations is an advantage.

IT Service Management: Introduction, Terms & Concepts

·         Why IT service management is necessary.

·         What is a service?

·         Service and value.

·         Processes.

·         Organizational structure vs. processes.

·         Service Management System (SMS) and key roles.

The FitSM Approach & Standards Family

·         What is FitSM®?

·         The FitSM® approach.

·         ITSM and FitSM® principles.

·         Different FitSM® components.

·         FitSM® processes.

·         80 important ITSM terms.

·         FitSM® requirements.

IT Service Management – General Aspects

·         General aspects.

·         PDCA applied to the Service Management System (SMS).

IT Service Management – Processes

·         Service Portfolio Management (SPM).

·         Service Level Management (SLM).

·         Service Reporting Management (SRM).

·         Service Availability and Continuity Management (SACM).

·         Capacity Management (CAPM).

·         Information Security Management (ISM).

·         Customer Relationship Management (CRM).

·         Supplier Relationship Management (SUPPM).

·         Incident and Service Request Management (ISRM).

·         Problem Management (PM).

·         Configuration Management (CONFM).

·         Change Management (CHM).

·         Release and Deployment Management (RDM).

·         Continual Service Improvement Management (CSI).

Benefits, Risks & Challenges of Implementing IT Service Management

·         Practical benefits and risks.

·         Providing federated IT services.

Related Standards & Frameworks

·         ITIL, ISO/IEC 20000, and ISO/IEC 27000

Preparation for the FitSM® Foundation certification

·         The exam is taken at the end of the course or later, online

·         20 multiple choice questions, with a duration of 30 minutes.

·         At least 65% correct answers (13 of 20) are required to pass the examination

The exam will be 100% online.

Candidates will be asked to come to 1simple1's premises or take the exam in our accredited exam room, where they will be supervised in real time, or you can take it from your home.

The exam lasts 30 minutes.

Once you have passed the exam, a certificate will be issued if you meet all the requirements for the selected title.

No object.